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That’s how we were. By the time a request even got to the help desk, it was:.....
By:  Paul (Moderators; 69595)
Posted on: 12-04-2019 15:11.
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“Here is the problem. I’ve verified it by checking x, y, z. Here’s a screen grab, here’s who else is having the issue, and here’s what fixed it last time.”

Usually it was VPN or something network related we really couldn’t fix. I think I asked for Mac help once in three years

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“Don’t overplay. Don’t overplay. Less is more. It will always be: less is more. Nobody is ever going to remember all those fancy solos - even the guys that play them, most of them won’t remember - so play some licks that people can walk away humming, that people can identify with." --Steve Cropper